Our Guarantee to You
Neewa Assurance Commitment
Unwavering Quality, Unmatched Assurance
At Neewa, we stand behind the excellence of our dog sport gear, crafted with the utmost dedication to quality and durability. Our products are designed to ensure every adventure with your furry friend is exceptional. We are committed to superior craftsmanship, directly overseeing the production and rigorous testing of our gear in our own facilities, guaranteeing the integrity and performance of every item that carries the Neewa name.
Exclusive 2 Year Warranty only for Neewadogs.com Purchases
In our pursuit to offer you the best service and assurance, we are proud to provide an exclusive extended warranty for products purchased directly from our official website, Neewadogs.com (the 2 years warranty does not apply to third party purchases like Amazon.com). This commitment underscores our confidence in the quality of our products and our dedication to your satisfaction.
Our Guarantee to You
Our products are guaranteed against defects in materials and craftsmanship. Rigorously tested in-house, we ensure that our gear meets high standards of durability and performance. Should you encounter any defect in your Neewa product, we are dedicated to making it right.
How to Avail Your Extended Warranty
If your Neewa product, purchased through Neewadogs.com, exhibits any material or craftsmanship defects, please inform us by writing to returns@neewadogs.com and including the pictures. Our dedicated customer satisfaction team is on standby to swiftly resolve your issue, ensuring you're happy with either a replacement or an e-Gift Card matching your product's full value. Please note, size/model exchanges after 30 days from purchase do not fall under our Warranty claims.
Scope and Limitations
Our extended warranty is tailored exclusively for our customers who purchase directly from Neewadogs.com. It covers:
- Defects in materials and craftsmanship.
- Directly produced and tested products in our own factory.
The following are not covered under our warranty:
- Purchases made from unauthorized dealers or third-party websites like Amazon.
- Normal wear and tear from regular use.
- Damage resulting from improper use, misuse, chewing, alterations, modifications, or any disassembly.
- Incidents of abuse, accidental damage, or fire.
By purchasing through Neewadogs.com, you not only receive the finest in dog sport gear but also the peace of mind that comes with our exclusive extended warranty. We value your trust and commitment to Neewa, and we aim to honor that with our unmatched Assurance Commitment.
